Support

Something broken? Tell us.

Email support@emircomp.com. Include your username, device and OS version, and what you were doing. We usually reply within two business days.

Spotted a wrong answer?

Technical accuracy is the whole point. Send the question text and why you think it is wrong. If you are right, we fix it and you get the satisfaction of having been right on the internet.

I lost my streak or progress

Progress is saved to your account, so signing in with the same GitHub account or email on a new phone brings it back. If you signed in a different way the first time, you may have created a second account; email us and we will help.

Streak days follow your device's time zone. Missing one day is covered automatically if you have a streak freeze; you earn one every seven-day streak (max two).

Reminders are not showing up

Check Settings → Streak reminder is on in the app.
Make sure notifications are allowed for the app in your phone's system settings.
Reminders are skipped on days you have already hit your goal. That is a feature.
Open the app at least once every two weeks to keep upcoming reminders scheduled.

Subscriptions

Know Your Sh*t Pro is billed by Apple. To cancel or change plans, open Settings → your name → Subscriptions on your iPhone. Refunds are handled by Apple at reportaproblem.apple.com. If Pro isn't showing after a purchase, use Settings → Restore purchases in the app.

Report a username

Tap any name on the leaderboard to report or block it. You can also email us.

Delete your account

In the app: Settings → Delete account. This permanently deletes your account and all associated data (profile, progress, answers, leaderboard entries). It cannot be undone. If you can no longer access the app, email us from the address on the account and we will delete it for you.

Privacy

See the privacy policy for exactly what we store and who processes it.